Full-Time Web Application Support Analyst

Resonate is hiring a remote Full-Time Web Application Support Analyst. The career level for this job opening is Expert and is accepting UK based applicants remotely. Read complete job description before applying.

This job was posted 5 months ago and is likely no longer active. We encourage you to explore more recent opportunities on our site. However, you may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings available here.

Resonate

Job Title

Web Application Support Analyst

Posted

Career Level

Full-Time

Career Level

Expert

Locations Accepted

UK

Job Details

Description

• Support and maintain our traffic management, simulation and training systems, and associated equipment in accordance with documented designs • Provide remote support, attending site as required, to support commissioning activities or to facilitate incident resolution • Support and maintain monitoring solutions for our environments and customer applications • Work within specified service level agreements for response and resolution times • Support innovation and advise on the implementation of new technologies • Engage with internal teams around technical solutions and requirements, and implementation of best practices • Interact with internal subject matter experts on incidents and service requests that require an advanced level of technical input • Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals • Clearly document issues, requests, and solutions within the ITSM system • Contribute to and maintain the internal knowledge base • Act as a mentor to develop the knowledge and experience of other technical colleagues • Identify process and other improvements within the directorate and raise them through the appropriate channels

Requirements

• A strong communicator with experience in a customer-facing role or roles • Excellent analytical, troubleshooting, and problem-solving skills • Self-led learner with ability and drive to investigate, learn, and develop • Comfortable building relationships, collaborating and communicating with multiple teams and stakeholders, of varying technical experience, both internally and externally • Highly organised, resilient, and able to manage individual workload • Innovative, creative, and passionate about what you do, with a thorough attention to detail • Experience in supporting Linux/Windows: system and network configuration, software installation, troubleshooting, bash scripting, with the ability to analyse system logs • Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls) • Experience in working with on-premise, cloud and hybrid infrastructure environments • Experience in working with CRM or ITSM tools such as Zendesk or ServiceNow • Excellent command of the English language both written and spoken • Experience working in an ITIL aligned organisation, ITIL qualifications a plus • Familiarity with DevOps and Agile methodologies • Familiarity with the use of structured query language would be an advantage

Benefits

• Home based with travel to Resonate and client sites as required • Working pattern of 4 on, 4 off, with 12-hour days from 6am-6pm • 20 shifts leave per annum • Pension plan through Aviva with matched contributions from 5%-8% • Private healthcare for you and immediate dependents, currently with Bupa on a medical history disregarded basis • Group Life Assurance cover (currently 6x salary) • Group Income Protection cover (in the event of incapacity currently provides 50% salary plus a 10% pension contribution after 52 weeks).

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Web Application Support Analyst at Resonate is 21st of August 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ UK ] applicants. .

Related Jobs You May Like

Technical Support Representative I

USA
3 days ago
Communication
Customer Service
Problem Solving
Agiloft, Inc
Full-Time
Entry Level

Technical Support Analyst

Worldwide
3 days ago
Communication
Customer Service
Problem Solving
Coursedog
Full-Time
Experienced

Director Internal Audit

USA
3 days ago
Audit Planning
Financial Reporting
Internal Controls
Olaplexcareers
Full-Time
Manager
YEAR $150000 - $175000

Team Lead, Technical Support

Manila, Philippines
3 days ago
Communication Skills
Customer Service
Problem Solving
Jobs For Humanity
Full-Time
Manager

Senior Business Process Consultant

Addison, Texas
3 days ago
Application Development
Business Analysis
Consulting
ServiceNow
Full-Time
Experienced

Service Desk Analyst 2024-7433

Taguig, Philippines
3 days ago
Active Directory
Customer Service
Microsoft Office
Arch Global Services (Philippines) Inc.
Full-Time
Entry Level

Team Lead, Technical Support

Manila, Philippines
3 days ago
Communication Skills
Customer Service
Team Leadership
Turnitin, LLC
Full-Time
Manager

Water Treatment Specialist

Minnetonka, MN, Oakville, Canada
3 days ago
Customer Support
Mechanical
Technical Support
Veolia Environnement SA
Full-Time
Experienced
YEAR $70000 - $90000

Zabbix Expert

Bucharest, Romania
3 days ago
Ansible
Grafana
Kubernetes
Inetum
Full-Time
Expert

Technical Support Engineer

India
4 days ago
Communication Skills
Customer Support
Linux
Interface.ai
Full-Time
Experienced

Operations Engineer

USA
4 days ago
Automation
Linux
Problem Solving
Pharmacy Data Management, Inc.
Full-Time
Experienced

General Maintenance Technician

Strongsville, OH
4 days ago
Electrical Troubleshooting
HVAC Maintenance
IT Support
Domino's
Full-Time
Entry Level

Looking for a specific job?