Full-Time Account Manager

We are looking for an Account Manager'¯to join our team to lead key account management for BatterySIMM clients.'¯ The BatterySIMM business delivers battery energy storage valuation, market intelligence, consulting solutions to IPPs, banks, and developers within the energy industry.    

Reporting directly to the Vice President of Business Development, this role will be the overall engagement interface between BatterySIMM client customers and Ascend Analytics after a contract is signed. The Account Manager will be critical in ensuring the customer has an exceptional experience and is committed to a long-term relationship as a subscriber of Ascend's services.  This individual will also assure that the client is connected to the right resources internally for timely product and service delivery and help bring the voice of the customer into our operations and innovation process.    

Job Responsibilities

• Prioritize, assess and ,manage client accounts at risk of 'churn'.
• Maintain regular, diverse, touch-points across the client organization and communicate strategic or organizational objectives to Ascend product and business development teams.   
• Manage client relationships and communications with customers as the primary point of contact from contract signing through onboarding, first impact, and cross-sell and up-sell opportunities.   
• Serve as the overall engagement lead for BatterySIMM client working with Ascend's primary technical contact, in order to check-in and focus on high level solutioning leading to ongoing client satisfaction.   
• Solve overarching client needs, working across product, business development, operations, marketing, and analysis.   
• Manage client expectations with regards to features and services, and help in the roll-out of new features and offerings.   
• Help drive product adoption and renewals with existing customers.   
• Identify and help support business development with upsell and cross-sell opportunities with existing customers.   
• Develop client success strategy and KPIs to evaluate success and adjust course as needed.   
• Engage with product, marketing, and commercial teams to help drive strategies that align to customer needs. 

Required Qualifications

• 5+ years of professional experience in a relevant field (customer/client success, account management, sales, project/program management, ideally in energy or software).  
• Bachelors degree in related field or equivalent  
• Experience driving customer success with Enterprise-level B2B clients.   
• Expertise in client management and communicating technical concepts to/from customers with the support of Ascend technical leads and SMEs.   
• Experience establishing and managing processes, particularly to ensure seamless delivery and implementation.   
• Project or program management experience across multiple simultaneous projects.   
• Ability to support successful renewal strategy and complex negotiations.   
• Demonstrated organizational and time management skills, and overall attention to detail.   
• Clear and succinct communication and strong presentation skills.   
• Ability to operate in a highly ambiguous and fast-paced environment across diverse internal stakeholders to move work forward.   

Preferred Qualifications

• Customer success experience in software, SaaS, DaaS, Fintech or similar highly technical products strongly preferred.  
• Familiarity with wholesale power markets, renewables development and trading preferred.   
• Demonstrated success in early-stage or start-up environments and projects.