Full-Time Director, Account Management

Job Summary

The Director, Account Management for PAR Retail Customer Success is a dual-role position, balancing leadership as a people manager with individual contributions to customer success. This role manages a team of Account Managers and directly owns key customer relationships within the fuel and convenience industry.

Essential Responsibilities

• Develop a deep understanding of the Open Commerce platform.
• Own and grow customer relationships, offering strategic program recommendations and platform education.
• Manage and mentor a team of Account Managers to deliver business outcomes.
• Guide team to utilize data-driven insights for tailored presentations.
• Translate product capabilities into impactful solutions.
• Support Account Management team in creating high-quality Quarterly Business Reviews.
• Continuously optimize Account Management function within the Customer Success team.

Essential Qualifications

• Bachelor's degree or equivalent experience
• 10+ years of experience in related industries (Loyalty Software and/or Fuel and Convenience software)
• Proven ability to collaborate across internal and external teams
• Experience training, managing, and mentoring teams in a remote environment
• Interest in customer engagement and digital programs
• Exceptional written, verbal, and organizational skills
• Strong problem-solving skills and a growth mindset
• Ability to meet deadlines and deliver high-quality results

Preferred Qualifications

• Bachelors degree Experience leading a team of 3-5

Compensation and Benefits

Salary range: $135,000 to $155,000 USD per year, plus commission based on KPIs.

• Unlimited PTO
• Healthcare Benefits
• Fitness/Wellness Reimbursement
• Internet Stipend
• Employee Stock Purchase Program
• 401k Match

What is the last date for applying to the job?

Which countries are accepted for this remote job?