Full-Time Account Manager

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable.

Overview We are seeking a highly motivated and results-driven Account Manager to join our team. The ideal candidate will play a crucial role in driving revenue growth by nurturing and expanding relationships with current customers while managing their ongoing needs and ensuring satisfaction.

What you'll be doing

• Develop and execute strategies to grow revenue within existing customer accounts.
• Identify and pursue opportunities for upselling and cross-selling additional products or services.
• Conduct regular business reviews with customers to uncover new needs and growth opportunities.
• Build and maintain strong, long-lasting customer relationships.
• Understand customers’ business objectives and challenges to tailor solutions.
• Act as a liaison between customers and technical support teams.
• Coordinate with internal technical teams to ensure timely and effective solutions for customers.
• Provide consultative guidance to customers.
• Develop and implement account plans to achieve strategic goals.
• Monitor and report on account performance (revenue, customer satisfaction, challenges).
• Work cross-functionally to ensure seamless service delivery.
• Ensure high levels of customer satisfaction.
• Gather and analyze customer feedback to improve service offerings.
• Address issues and concerns promptly.

What you bring to the table

• 1+ years of proven experience in account management, sales, or a customer-facing role (ideally SaaS).
• Strong track record of achieving revenue growth and customer expansion goals.
• Excellent interpersonal and communication skills.
• Ability to manage moderately complex technical issues and collaborate with technical teams.
• Strong problem-solving skills and a proactive approach.
• Ability to work independently and manage multiple accounts simultaneously.
• Proficiency in Salesforce, Gainsight, Gong, and other relevant tech stack.

Compensation

• Base pay range: $95,000 - $105,000 USD
• On-target earnings (OTE): $133,000 - $142,000 USD
• Bonus, equity, and benefits included

Location Fully distributed remote company with concentrated hubs in Austin, TX, Tampa, FL, and Boulder, CO. Collaboration spaces available. We don't hire in California or New York metro

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