Full-Time Account Manager

Roofr is hiring a remote Full-Time Account Manager. The career level for this job opening is Experienced and is accepting Canada based applicants remotely. Read complete job description before applying.

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Roofr

Job Title

Account Manager

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

Canada

Job Details

Roofr is building our Account Management team and we are looking for mid-level Account Manager to help us shape and execute a scalable value-focused customer success strategy. We work with hundreds of new customers each month and offer several products to help our customers as they grow. We are looking for a customer-centric, results-oriented AM to join our team and help us help our customers. Retention, churn prevention, upselling, and cross-selling are the name of the game but always with the customer’s best interest at heart.

What You'll Get to Do: 

  • Drive and execute strategies to expand existing customer accounts, identifying upsell and cross-sell opportunities to maximize revenue growth
  • Develop and maintain strong relationships with key stakeholders within customer organizations, including owners, admins, and end-users
  • Understand customers' business goals, challenges, and objectives, and align them with our SaaS solution to drive maximum value and ROI
  • Conduct regular check-ins and proactive outreach to ensure customers are achieving their desired outcomes and driving value from our product
  • Identify and address any customer concerns, issues, or roadblocks, escalating when necessary to ensure timely resolution
  • Collaborate closely with cross-functional teams such as Sales, Product, and Support to advocate for customers, provide feedback, and drive product enhancements
  • Conduct product demonstrations, training sessions, and workshops to educate customers on best practices, new features, and product updates
  • Develop and execute strategic account plans, including renewal and expansion strategies, to maximize customer retention and growth
  • Monitor and analyze customer usage data, adoption metrics to identify trends, opportunities, and risks
  • Prepare and deliver regular business reviews to customers, showcasing their success metrics, product usage, and identifying areas for improvement or optimization

What You'll Bring to the Role:

  • 4+ years of experience in Account Management, Customer Success, Customer Retention or Consulting experience
  • Strong understanding of SaaS business models, customer lifecycle, and customer success principles
  • Excellent communication and presentation skills, including both written and verbal, phone, email, and video meeting and webinars
  • Ability to build rapport quickly, and to adapt relationships based on customer needs and engagement
  • Highly self motivated with a demonstrated ability to work autonomously and take initiative in managing a high volume of customer accounts (500+) and prioritizing tasks effectively
  • Strong critical thinking, analytical and problem solving abilities
  • Capable of meeting strict deadlines
  • Able to work independently as well as part of a team
  • Experience in upselling & cross selling
  • Experience in a SaaS company
  • Experience in an early stage, high velocity startup environment
  • Tech Savvy


FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Account Manager at Roofr is 18th of September 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Canada ] applicants. .

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