Full-Time Account Manager (SaaS)

We are seeking a professional and customer-focused Account Manager to join our SaaS company. In this role, you will be responsible for managing and growing client relationships, ensuring customer success, and driving revenue growth.

• Manage and nurture existing client relationships to ensure high satisfaction and retention
• Develop and implement strategic account plans to drive growth and maximize client value
• Collaborate with internal teams (e.g., sales, product, support) to ensure seamless client experiences
• Identify and pursue upselling and cross-selling opportunities within your account portfolio
• Monitor and report on key account performance metrics and client health indicators
• Conduct regular client meetings, product demonstrations, and business reviews
• Proactively address client concerns and escalate issues when necessary
• Stay up-to-date with industry trends and product developments to provide valuable insights to clients
• Proven track record in account management or sales, preferably in the SaaS industry
• 3-5 years of experience in SaaS account management or a similar client-facing role
• Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels
• Proficiency in CRM software and project management tools
• Excellent presentation and negotiation skills
• Analytical mindset with the ability to interpret data and generate actionable insights
• Bachelor's degree in Business, Marketing, or a related field (preferred)
• In-depth knowledge of the SaaS industry and software implementation processes
• Demonstrated problem-solving skills and ability to work effectively under pressure
• Self-motivated with a results-driven approach and a passion for customer success
• Collaborative team player with the ability to work cross-functionally