Contractor Accounts Receivable

The AR Agent is responsible for managing the accounts of customers assigned to their portfolio. They serve as the primary contact in the finance area for the company’s customers. The AR Agent ensures all incoming payments are received and processed, addresses queries from end customers and internal departments, and handles collections, dispute, and deduction management. Additionally, the AR Agent will manage various financial transactions and reporting tasks:

Customer Interaction:

• Contact assigned clients to recover and collect payments, debts, and overdue balances.
• Handle customer incident and query resolution within an established timeframe.• Payment and Transaction Management:
• Monitor collection commitment and achieve collections metrics (SLAs/KPIs).o Reconcile outstanding payments and prepare monthly reports on claim balances, deductions, and overdue payments.
• Allocate cash and manage disputes and deductions by analyzing and resolving issues raised by clients.
• Investigate and resolve payment deductions by clients promptly, ensuring accurate accounting records.
• Record payment promises and manage checks, including their registration and reconciliation.

Manage automatic payments and deductions, ensuring accurate and timely transactions

.Financial Reporting: Generate and analyze reports on overdue and unpaid invoices, ensuring proper follow-up and resolution and monthly reporting.

Customer Master Data : 

• Create Customers based on Local team requests
• Handles updates into the system as per the requests received
•  Verifies financial customer details on insurance internal database

Risk Management:

Implement proactive measures to mitigate financial risks to the company.

Additional Tasks:

Handle daily and monthly account verifications and clearings.

Manage client-related tasks, including email communications, cases, and deduction reports.

Qualifications:

• Strong understanding of accounts receivable processes and financial transactions.
• Excellent communication and customer service skills.
• Proficiency in financial software and transaction management systems.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.

Preferred Skills:

• Experience with financial reporting and reconciliation.
• Familiarity with SAP or similar ERP systems.
• Previous experience in dispute and deduction management.

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