Full-Time AI Outcomes Manager

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

About the Role

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.

What you will be doing

• Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
• Understand and deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
• Conduct use case discovery workshops and turn those use cases into tangible outcomes
• Shape the future of the product – bring the voice of the user to our product and engineering teams and strategically advise on the future of the product
• Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement

Who you are

• Hungry, curious, and consultative mindset
• Strong problem-solving skills with the ability to adapt to different users and scenarios
• Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
• Excellent communication skills to effectively interact with multiple stakeholder groups
• Creative problem solver with good product sense who can demonstrate and drive the full potential of Glean’s capabilities
• Prior experience in consultative roles, solutions engineering, support, or product management is a plus

What is the last date for applying to the job?

Which countries are accepted for this remote job?