Full-Time Associate Director, Project Manager

Model N is the leader in revenue management cloud solutions for life science and high-tech companies. As an Associate Director, Project Manager in Professional Services, High Tech group reporting to the Senior Director, Professional Services, you will play an instrumental role within the Model N Application Services Organization.

You will be responsible for all aspects of project delivery, management and coordination of onshore and offshore project team members, as well as partnering across internal organizations, customer stakeholders and third parties to meet internal and external project success criteria, deliver projects on time, on budget and meeting customer and Model N quality expectations.

Responsibilities:

• Lead a cross-matrixed team of technical and functional specialists, responsible for implementing and maintaining the Model N enterprise software solution for our Pharma and Med Tech customers.
• Embrace and leverage the mantra and culture of “Delivery Excellence”, leveraging a proven implementation methodology, best practices and independent thinking.
• Partner with our internal teams (Prod Mgt, Prod Dev, Cloud Operations, SaaS Team, Support) to deliver a unified approach to our customers, allowing the customer to maximize the value of our solution.
• Develop customer relationships, and position oneself as a “trusted advisor”.
• Be creative, think out of the box and drive projects from beginning to end.
• Drive project management that includes managing a tight project budget and forecasting, resource allocation, mentoring and leadership, managing project scope, objectives, execution plans and risk management.
• Partner with Model N Sr. Directors to identify upsell and cross-sell opportunities.
• Contribute to the ongoing improvements of the Application Services practice including tool development, methodology refinement and promoting best practices.
• Deliver projects, on-time and on-budget.
• Manage and implement the operational process and procedure associated with project planning, tracking, reporting and quality assurance.
• Embrace the Model N culture of work/life balance, while maximizing individual and team efficiencies and productivity.

Qualifications:

• Bachelor's degree in Computer Science or related field
• Minimum of 8+ years of experience in role of Project Manager demonstrating increasing responsibility and successful management of complex enterprise software implementations, such as SAP, Oracle Financials, Siebel, etc.
• Experience leading enterprise software implementations using Agile Methodology with varying size and complexity.
• Experience in Consultative, Customer-facing Project Management roles, ideally supporting globally located teams and involving third party partnership.
• Project Manager certification (PMP) preferred.
• Experience with the Life Sciences industry a plus.
• SFDC knowledge a plus
• Ability to travel as required (10% expected)

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