Full-Time Business Development Manager Gemstones

About the Role

As a Supplier Business Development Manager reporting to the Supplier Category Manager, you’ll play a critical role in growing and managing our supplier base for the B2B jewelry marketplace. This role is for a driven, strategic professional who excels in identifying the right suppliers for Nivoda, building supplier relationships, optimizing their performance, and aligning their products with market needs. You’ll act as a revenue co-pilot for suppliers, working closely with them from onboarding through sustained success. Your work will ensure that our platform offers the best quality, selection, price and value for buyers, creating a dynamic and profitable environment for both suppliers and our business.

What You’ll Do

In this role, you’ll identify, onboard, and support high-potential suppliers while maximizing their sales growth and ensuring quality and inventory alignment with customer demand. You will act as both a consultant and a coach, guiding suppliers to optimize their product offerings, pricing, and availability. Your insights and proactive support will be instrumental in helping suppliers grow on our platform, creating value and a seamless experience for buyers.

Responsibilities

• Supplier Acquisition and Onboarding: Identify potential gemstones suppliers, develop a pipeline of high-quality gemstones suppliers and onboard the best quality gemstones suppliers that align with category standards. Communicate marketplace value propositions clearly and drive their engagement with our platform.
• Account Management and Supplier Support: Build strong, consultative relationships with suppliers to ensure alignment with business goals. Act as a primary point of contact for their growth, success, and troubleshooting needs. Work hand in hand with tech and customer support teams to ensure every interaction is seamless. 
• Performance Analysis and Reporting: Use data to assess supplier performance, identify growth opportunities, and provide actionable feedback on selection, pricing, and quality metrics.
• Sales Enablement and Revenue Growth: Drive suppliers to meet revenue targets by optimizing product assortment, pricing, and inventory levels. Promote express stock initiatives to ensure fast delivery options.
• Quality and Compliance Oversight: Work closely with suppliers to maintain high-quality standards, minimizing return rates and customer complaints through proactive quality assurance.
• Cross-Functional Collaboration: Partner with category management, product, and operations teams to align on category objectives, drive buyer engagement, and support product marketing initiatives.
• Supplier Training and Development: Develop training resources and guides to help suppliers understand best practices for product listing optimization, pricing, quality control, and category-specific performance metrics.
• Growth Strategy Implementation: Implement growth initiatives based on category OKRs, aiming for increased active suppliers and improved supplier performance on key metrics (availability, Sale-through-rate, sold-out rates, and express sales).

Your Qualifications and Experience

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.
• 4+ years of experience in sales and account management, business development, or a related role, ideally within B2B marketplaces or e-commerce. 
• Industry Experience: Strong understanding of the gemstones market, including sourcing, quality standards and regulations.
• Strong Communication Skills: Exceptional relationship-building and communication abilities, with a consultative approach to supplier management.
• Data-Driven Mindset: Proficiency in using data and analytics to guide decisions and performance improvements.
• Customer-Centric & Quality-Oriented: A commitment to ensuring the highest quality standards and a positive customer experience through strong supplier support.
• Self-Starter with Growth Focus: Highly motivated to achieve targets, with a proactive approach to problem-solving and supplier growth.

Preferred Qualifications

• Experience in B2B marketplaces, Gemstones industry, luxury retail, or tech-enabled marketplaces.
• Familiarity with supply chain processes and inventory management.
• Proven success in driving revenue growth and optimizing supplier performance.