Full-Time Change & Continuous Improvement Lead

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. We offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards in the UK, with more exciting things to come.

Our UK customers can also save, invest, and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and award-winning customer service, we have a long history of creating magical moments for our customers.

The Change & Continuous Improvement team is the bridge between our Product and Operations teams. They keep us agile, efficient, and always evolving.

You’ll be at the heart of transformation: shaping how change lands across our Customer Operations teams, creating magical customer journeys, removing friction from processes, and empowering our teams to deliver better, faster, and more confidently.

Lead and grow a high-impact team, coaching them to deliver transformative change and process improvement projects at pace.

Define and drive the change management and continuous improvement strategy. Partner with senior stakeholders across Product, Ops, Risk, and Compliance to identify improvement opportunities and enable scalable, future-fit solutions from process redesign to product launches.

Act as a trusted advisor to senior leadership. Identify change risks and opportunities through robust analysis and stakeholder engagement. Champion a culture of curiosity, reflection, and iteration, enabling teams to learn fast and continuously improve.

You’ll facilitate post-implementation reviews to assess the impact of changes, their adoption, and lessons learned.

Essential skills and experience include:

• Proven experience leading large-scale change and continuous improvement in a fast-paced, high-growth environment (ideally within FinTech).
• Experience with change management frameworks.
• Leadership and people management experience.
• Strong delivery mindset.
• Confidence working across senior levels and influencing stakeholders.
• Advanced planning and organizational skills.

Benefits include:

• £68,000 - £82,000 salary
• Share options
• £1,000 annual learning budget
• Home office setup support

Application process: 4 key steps. See the full details in the job advert.

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