Full-Time Claims Analyst (Remote)

• Coordinate with clients to gather all relevant information necessary to respond to an unemployment claim
• Prepare and submit a comprehensive response to the unemployment claim that provides the best chance of a successful outcome
• Field, assess, and respond to requests for additional information from state agencies
• Develop partnerships with client contacts and use those relationships to coach on what additional steps or processes they might use to have more successful outcomes in the future
• Analyze unfavorable determinations and advise clients on likelihood of success on appeal
• File appeals to determinations with state agencies to request hearings be scheduled

• Collaborative – partner with fellow team members, and peers; connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a fondness for looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, seeks high levels of activity; demonstrate a fierce commitment to challenging the status quo

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