Full-Time Client Service Manager

Client Service Manager

MotorExpanding Team - Great progression opportunities

Client Service Managers are vital day-to-day points of contact for Davies insurance market clients. They build strong relationships with technical and procurement teams within client organizations to establish themselves as trusted advisors. They understand client needs and champion those needs internally to ensure first-class service delivery.

Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship.

The client service manager role in our core and volume motor team involves coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting.

What will your day look like?

• Client Relationship Management:
• Service Delivery: Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.
• Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly
• Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements
• Performance Management and Reporting
• Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement
• Proactive Engagement
• Immerse yourself in client businesses and stay informed on motor market developments in order to pre-empt challenges and opportunities for your clients.
• Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support.

Knowledge and Abilities:

• Relationship management experience in the insurance industry
• Third Party Administration (TPA) experience essential
• Confident communicator capable of building relationships
• Knowledge of the motor insurance claims market
• Ability to work proactively and autonomously to understand and respond to client challenges
• Sound understanding of MI reporting

What is the last date for applying to the job?

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