Full-Time Customer Success Engineer

Customer Success Engineer - United States

Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions. We develop a powerful, purpose-built software platform. Launched in 2014, our advanced validation software revolutionizes validation in the Life Sciences sector.

We are seeking a Customer Success Engineer to join our team, reporting to the Senior Manager of Customer Success Engineering.

Responsibilities:

• Ensure customers get maximum value from Kneat's products.
• Provide pre and post-sale support to global sales.
• Train customers and partners on using Kneat.
• Act as Subject Matter Expert on Kneat's technology and applications.
• Identify business process improvements to enhance the product.
• Collaborate with sales on account strategy and opportunities.
• Ensure successful customer pilots through process mapping and training.
• Work with customers to convert use cases into product features for development.
• Support all relevant departments in product enhancements and new features.
• Travel to client sites may be required.

Qualifications:

• Degree in relevant discipline (Engineering or Science)
• Life Sciences industry experience
• Strong stakeholder/customer management skills
• Understanding of project management and processes (Validation, Manufacturing, Quality)
• Excellent communication skills
• Strong organizational, time management, and problem-solving skills
• Positive attitude and teamwork skills
• Customer-oriented and proactive

Nice to Haves:

• Second language proficiency

What We Offer:

• Fantastic culture, team, and high-growth company
• Competitive salary and benefits
• Flexible work arrangements
• Health benefits
• Training and professional development

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