Full-Time Collections Associate II

• Build cross-functional partnerships between credit and all other teams in the OTC process to best respond to the customer’s needs.
• Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more.
• Contribute insight and recommendations into investigation, decisions to resolve customer concerns.
• Provide customer with copies of invoices/statements.
• Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.
• Assist team members through collaboration, positivity, and openness to new ideas.
• Ability to work using multiple screens to navigate between 7 or more open software applications

• Customer Service Mindset with high emotional intelligence
• Positive, inclusive, and continuous improvement-oriented attitude
• Effective verbal and written communication and interpersonal skills, enabling for effective, cross-functional and customer collaboration, problem solving and execution
• Keen eye for detail with strong analytical skills using AR metrics (e.g., DSO trends, aging buckets, payment behavior patterns) to drive strategy and prioritize efforts
• Thrives under a fast-paced and continuous improvement environment
• Skilled in the practice of AR research and issue resolution
• Highly organized with the ability to multi-task and manage a diverse spectrum of tasks and responsibilities timely
• Proactive risk mitigation, such as recommending credit limits, terms adjustments, or escalation protocol
• Strategic negotiate skills to influence customer decisions to balance customer relationships with cash flow goals

• High school diploma or equivalent is minimally required
• 3+ years of experience in B2B credit & collections
• Excellent data entry and calculator skills required
• Able to work with and maintain confidential information
• Intermediate or Advanced Microsoft Suite skills, with emphasis in Excel. Experience working within ERP systems such as Oracle, GetPaid, Salesforce, Peoplesoft or similar applications
• Working knowledge of the order to cash business model and principles
• Self-starter able to be productive, engaged, and successful in a remote work environment

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