Full-Time Collections Associate II

• Build cross-functional partnerships between credit, cash application, customer service, and the sales team to best respond to the customer’s needs
• Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more.
• Service the customer by fielding telephone calls/emails and providing information on the status of their account, resolution of problem situations, and invoice inquiries.
• Contribute insight and recommendations into investigation, decisions to resolve customer concerns.
• Provide customer with copies of invoices/statements.
• Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.
• Assist team members through collaboration, positivity, and openness to new ideas.

• High school diploma or equivalent is minimally required
• 3+ years of experience in B2B credit & collections
• Excellent data entry and calculator skills required
• Intermediate or Advanced Microsoft Suite skills, with an emphasis in Excel.
• Experience working within ERP systems such as Oracle, Peoplesoft or similar applications
• Skilled in the practice of AR research and issue resolution
• Working knowledge of the order to cash business model and principles
• Ability to be productive and successful in a remote work environment
• Effective verbal and written communication and interpersonal skills, enabling for effective, cross-functional and customer collaboration, problem solving and execution
• Keen eye for detail with strong analytical skills and the ability to shape complex data into meaningful operational analysis
• Thrives under a fast-paced and continuous improvement environment
• Highly organized with the ability to multi-task and manage a diverse spectrum of tasks and responsibilities timely

What is the last date for applying to the job?

Which countries are accepted for this remote job?