Full-Time Community Insights and Reporting Lead

About the Role

This role focuses on client work. As Community Insights and Reporting Lead, you'll analyze and report on host experiences. You'll track community feedback on new features and policy changes, analyzing conversations across all channels.

Responsibilities

• Lead insights report development and execution (recurring and ad-hoc).
• Transform qualitative data into actionable insights that drive business decisions.
• Track community feedback, identifying trends and sentiments.
• Analyze both qualitative and quantitative data for a complete understanding of host/guest experiences.
• Monitor community sentiment in response to changes.
• Collaborate cross-functionally to align with business objectives.
• Develop a consistent insights reporting approach.
• Support business teams with operational data and insights.
• Leverage AI tools for deeper insights.
• Program Management: Manage multiple deliverables simultaneously, meeting deadlines and adhering to high standards.
• Community Team Management: Lead a team across time zones (BST and PST). Provide guidance and coaching for team members. Motivate and support your team under pressure.
• Client Relationship Management: Maintain communication with client stakeholders. Surface insights and opportunities to influence product and policy decisions.

Requirements

• Proven experience leading programs and remote teams.
• Expertise in insights reporting (qualitative and quantitative).
• Ability to manage multiple projects in a fast-paced environment.
• Passion for communities and feedback.
• Exceptional written and verbal communication (English).
• Strong attention to detail.
• Proficiency with data analysis tools.
• Familiarity with social media listening tools.
• Ability to adapt to new tools.

Desired Skills & Experience

• Fluency in a second European language is a plus.
• Familiarity with sentiment analysis tools (Sprinklr, etc.).
• Experience with advanced data analysis.
• Interest in online communities.
• Reliability and attention to detail.

What is the last date for applying to the job?

Which countries are accepted for this remote job?