Full-Time Client Technical Support Senior
Experian is hiring a remote Full-Time Client Technical Support Senior. The career level for this job opening is Senior Manager and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
Experian
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
As a Client Technical Support Senior, you will be working independently and within groups, consulting with our clients to realize their project goals, configure the parameters and schedule the services needed to execute the processing and deliver results to the client.
In cooperation with local and remote Experian team members, actively works to provide ongoing data analysis, manage projects, and ensure that client orders are processed accurately and punctually per technical specifications.
Provide technical support, troubleshooting and process execution.
Collaborating with internal groups to define process requirements for projects.
Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently.
Analyzing client data to validate accuracy and determine next steps.
Entering or altering program logic to start production process or equivalent actions dependent on computing environment used.
Providing technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions.
Monitoring accuracy and completeness of all assigned projects.
Communicate status with team members and end users within client expectations.
Minimum 2 years experience in a technical processing environment.
Technical Bachelor’s degree in progress or complete
Basic programming skills and desire to develop skills within open systems environments.
SQL and Alteryx skills preferred.
Amazon Web Services (Athena and S3) and Visual Studio skills preferred.
Excellent problem solving and analytical skills
Strong PC skills in MS Office, Strong attention to detail and organizational skills
Excellent problem solving and analytical skills, Ability to work independently, Ability to communicate fluently in English, Basic project management skills, Excellent multitasking capabilities