Full-Time Senior Customer Success Operations Specialist
Acumatica is hiring a remote Full-Time Senior Customer Success Operations Specialist. The career level for this job opening is Senior Manager and is accepting Seattle, WA based applicants remotely. Read complete job description before applying.
Acumatica
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The role involves VAR/customer interaction, data analysis, and process management. The Customer Success Operations department handles various internal, customer, and VAR-related programs and tasks. One of the objectives is to increase the productivity of Acumatica CSMs and VAR Customer Success teams. A second objective is to maintain and execute ongoing Customer Success programs.
Key responsibilities:
- Execute and manage customer success initiatives (e.g., license and version compliance, surveys, communications).
- Ensure Customer Success initiatives are carried out accurately, efficiently, and effectively.
- Assist, coach, and train VAR's Customer Success teams.
- Export, analyze, and interpret data to generate summaries and actionable insights using Excel, Word, PowerPoint, and Tableau.
- Create, maintain, and update documentation related to customer success processes, procedures, and programs in SharePoint.
- Become proficient with Acumatica's CRM.
- Collaborate with the customer success team to improve processes.
- Enhance interdepartmental communication through cross-functional collaboration.
- Provide general operations support to the Customer Success team.
- Contribute to Customer Success best practices.