Full-Time Community Manager

As the Community Manager, you will join the People Can Fly team, directly contributing to the creation of sustainable and successful GaaS products.

People Can Fly is seeking a passionate and experienced community manager to drive the growth, engagement, and success of the community for our upcoming GaaS title.

You will craft impactful strategies to foster a thriving player community, enhance player engagement, and address unique challenges of live gaming environments. Understanding the crucial role a positive community plays in a game's success, you will proactively find solutions to any obstacles.

Working closely with Marketing, Live Services, Production, and Development teams, leverage your expertise in game community management to execute top-tier processes and activities.

Key responsibilities include: developing detailed plans aligned with key milestones, creating and delivering community-focused content, managing community assets, and ensuring player feedback is effectively integrated into development and live service improvements.

1. Assign, delegate, and support team members, aligning with the game's community content vision and monitoring progress.
2. Deliver constructive feedback and clear communication to enhance behaviors and performance, fostering continuous improvement and a positive work environment.
3. Utilize tools like pulse surveys and satisfaction scores to measure and improve team morale.
4. Collaborate with Leads, Directors, other departments, and project stakeholders to build trust and align efforts.
5. Implement and contribute to the Director's vision, providing data, addressing concerns, and ensuring alignment with project leadership.
6. Lead the execution of the community strategy for a self-published PCF game, from ideation through launch and post-mortems to drive future success.
7. Act as a dedicated product advocate, engaging online and representing the game at events.
8. Drive player growth, retention, and satisfaction through targeted engagement strategies, achieving agreed-upon KPIs.
9. Regularly test game builds to understand player pain points and improve user experience.
10. Create compelling community content (blogs, posts, platform messages), strategically aligned with the brand voice.
11. Develop and nurture community evangelists, collaborating with influencers for a comprehensive growth strategy.
12. Analyze data and trends to improve community engagement and drive growth.
13. Plan and execute a comprehensive social media roadmap with schedules and calendars for timely content delivery.
14. Monitor and adapt to social media trends, incorporating them into the game's brand voice to maximize engagement.
15. Perform other relevant duties as needed, contributing flexibly to the team's success.

Qualifications:

• Minimum 5+ years experience in community management.
• Expertise across all social platforms, online forums, and community management tools.
• Strong managerial skills and self-discipline, understanding the needs of a thriving gaming community.
• Excellent attention to detail, especially in maintaining brand voice across all social platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills, able to work under pressure.
• Excellent written and verbal communication skills, interacting with players and stakeholders.
• Fluent in English, both written and verbal.
• Passion for video games and staying up-to-date with industry trends.

What we offer:

• 100% paid benefit package by PCF
• Full Dental coverage
• 4% RRSP matching
• Paid vacation days and sick days
• Free virtual health and mental wellbeing sessions
• Competitive salary and annual bonuses
• Personal development opportunities and global work environment
• Creative team environment with passionate individuals

What is the last date for applying to the job?

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