Full-Time Community Manager

As the Community Manager, you will join People Can Fly, contributing to creating sustainable and successful GaaS products. People Can Fly is seeking a passionate and experienced community manager to drive the growth, engagement, and success of the community for our upcoming GaaS title.

In this role, you will craft and execute impactful strategies fostering a thriving player community, enhance player engagement, and address the challenges of managing live gaming environments. You understand the critical role a positive community plays in a game's success and are proactive in finding solutions to obstacles.

You will work closely with marketing, live services, production, and development teams. You will leverage expertise in game community management to execute top-tier processes and activities.

Key responsibilities:

• Assigns, delegates, supports team members, ensuring alignment with game content vision.
• Delivers constructive feedback and clear communication, fostering continuous improvement.
• Promotes a positive team environment, with defined work expectations.
• Encourages team members to propose solutions, voice opinions, and engage in decision-making.
• Utilizes tools to measure and improve team morale.
• Collaborates seamlessly with Leads, Directors, stakeholders, aligning efforts with project goals.
• Implements the Director's vision, providing data, raising concerns, and ensuring alignment with project leadership.
• Leads the execution of the community strategy for a PCF self-published game, from ideation through delivery.
• Acts as a dedicated product advocate, engaging with the community online and representing the game at events.
• Drives player growth, retention, and satisfaction through targeted community engagement.
• Regularly tests game builds to understand player pain points.
• Produces compelling community content (blogs, posts, platform messages).
• Develops and nurtures community evangelists and influencers.
• Analyzes data and trends to identify engagement improvement opportunities.
• Plans and executes a comprehensive social media roadmap.
• Monitors and adapts to social media trends, incorporating them into the game's brand voice.
• Performs other relevant duties as required.

Qualifications:

• Minimum 5+ years experience in community management.
• Expertise across social platforms, online forums, and community management tools.
• Strong self-discipline, understanding of thriving gaming communities.
• Excellent attention to detail and maintaining brand voice.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Fluent English.
• Passion for video games and industry trends.

What we offer:

• 100% paid benefit package.
• Full dental coverage.
• 4% RRSP matching.
• Paid time off (holidays, vacation, sick days).
• Free virtual health and wellness sessions.
• Competitive salary and annual performance-based bonuses.
• Personal development opportunities.
• Global team environment.
• Creative work environment.

What is the last date for applying to the job?

Which countries are accepted for this remote job?