Full-Time Connectivity Value-Add Services Product Manager

• Product Strategy & Roadmap: Define the vision, north-star metrics, and 12–18-month roadmap for connectivity VAS. Build business cases for new offers and vendor solutions.
• Backlog Ownership & Delivery: Own backlog across packaging, catalog/entitlements, activation, in-app/account experiences, and support workflows. Write clear problem statements and acceptance criteria; lead agile sprints with Engineering, Digital, and CX teams.
• Pricing, Packaging & Merchandising: Partner with Pricing/Finance on ARPU ladder, bundles, and promo rules. Define next-best-offer logic and lifecycle pricing. Coordinate merchandising across PDPs, configurators, checkout, and account surfaces.
• Experience & Enablement: Drive setup/activation flows, guided install, and proactive health checks. Define secure defaults and transparent controls for parents and privacy-minded users. Partner with Call Center Ops on scripts, routing, QA, and incentives for VAS sales and support.
• Data, AI & Insights: Use telemetry, funnel analytics, session replay, and VoC/VoA to prioritize work. Publish product health dashboards and leverage AI for recommendations, threat detection, and agent-assist.
• Partner & Vendor Management: Source and manage VAS partners across security, backup, mesh hardware, and failover. Negotiate SLAs, privacy/security terms, and roadmap alignment.
• Channel & Journey Orchestration: Collaborate with CX Factory and E-commerce on experimentation and upsell surfaces. Coordinate with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement. Integrate VAS moments across customer journeys.
• Governance & Ways of Working: Contribute to enterprise top 20 slate; manage dependencies and risks. Participate in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets. Own the “what/why” and acceptance criteria, share accountability for outcomes.

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