Full-Time Consultant Support ServiceNow N1 (H/F)

Main tasks:

• Provide first-level support on the ServiceNow platform: receive, analyze, and resolve incidents.
• Escalate complex tickets to higher levels.
• Track tickets to closure and ensure user satisfaction.
• Write and update technical and functional documentation.
• Participate in the continuous improvement of ITSM processes.

Profile:

• Bac +2 to Bac +4 in Computer Science, Information Systems or equivalent.
• Experience of 1 to 2 years on ServiceNow (support, administration or functional use). Failing that, experience on a similar tool (Jira Service Management, Remedy, Freshservice, GLPI, Zendesk, etc.) required.
• Good written and oral communication in French.
• Sense of service, rigor and team spirit.

Why join us?

• Opportunity to evolve towards N2 Support / ServiceNow Consultant roles.
• Continuous training on the ServiceNow platform and its modules.
• Dynamic environment within an international team.

What is the last date for applying to the job?

Which countries are accepted for this remote job?