Full-Time CRM Loyalty Campaigns Manager

• You configure and deploy loyalty campaigns in SessionM platform, setting up earning rules, redemption mechanics, and program parameters with precision and attention to detail
• You build and execute corresponding marketing communications in Salesforce Marketing Cloud, including email campaigns, automated journeys, and personalized messaging that align with campaign objectives
• You conduct comprehensive testing of all campaigns before launch, including functionality validation, data verification, and user experience testing to ensure flawless execution
• You monitor campaign performance and technical functionality post-launch, compile regular performance reports for the Loyalty Marketing Manager, and provide operational insights for optimization
• You maintain data integrity between CRM and loyalty systems, create customer segments for targeted communications, and troubleshoot technical issues to ensure seamless customer experiences
• You partner closely with the Loyalty Marketing Manager to translate strategic objectives into technical execution plans and collaborate with CRM, IT, and Customer Service teams for operational alignment

• Technical Aptitude: You bring 2-4 years of experience in CRM operations, marketing automation, or similar technical marketing roles with strong ability to quickly master new platforms
• Marketing Technology: You have hands-on experience with marketing automation tools and customer data management, with preference for Salesforce Marketing Cloud, SessionM, or similar platforms
• Data Skills: You are proficient in SQL for data extraction, segmentation, and analysis to support campaign setup and performance evaluation
• Process Management: You are detail-oriented with excellent organizational skills and systematic approach to campaign setup, testing, and documentation
• Collaboration: You excel at working with cross-functional teams, communicating technical concepts to non-technical stakeholders, and translating strategic requirements into operational execution
• Problem-Solving: You are a proactive troubleshooter who takes ownership of technical challenges, identifies root causes, and implements effective solutions independently

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