Full-Time Customer Data Platform Lead

About Sotheby's: Established in 1744, Sotheby's is a premier destination for art and luxury. We promote access to exceptional art and luxury objects through auctions, private sales, e-commerce, and retail.

The Role: At Sotheby's, we use data to improve business decisions. We seek an experienced Customer Data Platform (CDP) Lead to automate and optimize our unified data layer across consumer applications.

Responsibilities:

• Own data pipelines, Segment usage, and data funneling.
• Develop and maintain a comprehensive tracking plan for events, properties, and user identifiers.
• Validate Segment data against the tracking plan and resolve discrepancies.
• Transform and enrich collected data using Segment features.
• Implement and configure Segment libraries across websites, mobile apps, and other platforms.
• Manage integrations between Segment and various tools (analytics, marketing, etc.).
• Collaborate with product, marketing, and engineering teams on data needs.
• Develop actionable insights on customer behavior to guide business decisions.
• Establish and enforce best practices for data tracking.
• Monitor tracking implementation performance and identify areas for optimization.
• Gather requirements, conduct data analysis, build models and dashboards, and automate deployment of insights.

Ideal Experience & Competencies:

• Proven experience with Segment implementations in top organizations.
• Expert proficiency in Segment libraries, protocols, and APIs.
• Relevant degree (Data Science, Statistics, etc.) or 5+ years in data management, analytics, reporting.
• 5+ years in a B2C business.
• 3+ years as a data analyst or product analyst with Segment experience (strong product sense).
• Data warehousing experience (data modeling, Snowflake).
• Knowledge of data modeling tools (e.g., dbt) and SQL.
• Proficiency in modern analytics tools (Google Analytics, Amplitude, etc.).
• Excellent communication skills and ability to present recommendations effectively.
• Ability to work independently and meet deadlines.

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