Full-Time Customer Solutions Leader

• Act as a trusted advisor to municipal clients, uncovering operational, financial, and strategic needs through dialogue and field engagement.
• Collaborate with business developers to shape client-centric solutions that align with Veolia’s Professional Operations value proposition.
• Lead the development of tailored solution roadmaps, painting the partnership journey for clients over time.
• Translate client needs into structured, market-ready offers with clear scope, KPIs, resourcing, and business models.
• Partner with Technical Solutions colleagues to ensure offers are comprehensive, executable, and competitive.
• Support proposal teams and client meetings by articulating the value story and positioning Veolia as a partner of choice.
• Identify opportunities to incorporate new technologies, business models, and operational innovations into client offers.
• Maintain awareness of industry trends, competitor positioning, and emerging client needs.
• Contribute to Veolia’s growth machine by continuously refining and standardizing offers for scalability.
• Mentor and support business developers in incorporating solutions into sales engagements.
• Share best practices and contribute to building an offer library for MWCO.

Education/Experience/Background:

• Bachelor’s and/or advanced degree in Engineering (civil, mechanical, environmental, or process), Environmental Science, Business Administration or related field required.
• Minimum 8–12 years of experience in municipal utility operations, consulting, or water/wastewater services.
• Prior client-facing experience in technical solutions, technical business consulting, or strategic advisory roles.
• Track record of successfully developing and delivering client solutions in a technical services or infrastructure context.

Knowledge/Skills/Abilities:

• Strong technical background in water/wastewater operations, asset management, or municipal utility consulting.
• Strong business acumen including financial literacy, strategic thinking, structured problem-solving, and experience with developing business cases and KPIs.
• Proven ability to structure and package differentiating service offerings for clients.
• Consultative, client-centered communication: active listening, translating needs into solutions.

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