Full-Time Customer Success Manager

About Glia Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Role Our Solutions team is a world-class collection of individuals who are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice. As a key member of our Success organization, you'll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for pre-sales, implementations, and ongoing optimization. If you're looking to create value for large organizations through elegant tech solutions, this role is for you.

What you'll do

• Provide strategic direction to clients on how to best drive value with our platform
• Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
• Demonstrate thought leadership and collaborate across numerous internal teams
• Establish relationships at all seniority levels throughout the organization
• Provide product and strategic insights based on your experience with clients
• Develop and execute comprehensive training initiatives

Requirements

• 4+ years experience in Customer Success, Consulting, Account Management or similar
• Familiarity with managing complex Enterprise clients
• Formal or informal project management expertise
• Experience in complex SaaS products/platforms
• Bachelor's degree +
• Bonus: Experience working in or selling to Contact Centers/ Financial Institutions

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