Full-Time Customer Success Manager
Planera, Inc is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Planera, Inc
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About Us: Planera is a fast-growing software startup revolutionizing construction planning and scheduling. We are disrupting an industry that has seen little innovation in decades, and the opportunity for change – and upside – is big. Our culture is dynamic, smart, and spirited, and we are committed to solving critical problems for general contractors and project owners. Join us and help to grow a company that will change how the world is built.
As a Technical Customer Success Manager, you’ll be the strategic partner for our customers, ensuring they maximize the value of Planera’s platform. You will take ownership of the entire customer lifecycle—from onboarding and adoption to retention and expansion.
Key Responsibilities
- Lead hands-on onboarding sessions, ensuring customers are set up for success with Planera from day one
- Build and maintain strong relationships with key stakeholders to drive engagement and long-term retention
- Provide expert-level guidance on construction scheduling best practices, particularly for users transitioning from tools like Oracle Primavera P6 or Microsoft Project
- Support and manage customer pilots and proof-of-concepts, helping organizations evaluate Planera’s value
- Identify upsell and cross-sell opportunities, collaborating with the sales team to drive expansion
- Act as the voice of the customer, relaying insights and feature requests to product and engineering teams
- Assist customers with technical issues, working alongside product and engineering teams to resolve challenges quickly
- Analyze customer usage and engagement data to proactively identify risks and opportunities for improvement
What We're Looking For
- 5+ years of experience in construction project management in a Project Manager (PM), Superintendent, or Project Engineer (PE) role
- In-depth knowledge of CPM scheduling and construction workflows
- Hands-on experience with CPM scheduling tools (Oracle Primavera P6, Microsoft Project, or similar)
- Knowledge and experience with data center construction is a plus
- Proven ability to drive customer satisfaction, retention, and expansion
- Experience managing customer pilots and proof-of-concepts (POCs)
- Ability to troubleshoot technical issues and provide clear, actionable solutions
- Bachelor’s degree (or equivalent experience) in Construction Management or Civil Engineering
- Exceptional written and verbal communication skills
- Strong relationship-building skills
- Ability to work independently in a remote setting while collaborating across teams