Full-Time Customer Success Manager

Customer Success Manager

Job Overview:

High-performing team, challenging projects, and a great work environment await you at Quisitive! As a global Microsoft services and solutions partner, we pride ourselves on delivering award-winning Microsoft solutions. We are currently seeking a Customer Success Manager to join our growing Managed Services team.

Role Details:

• Consultative and billable position focused on client satisfaction and account growth.
• Account management and positioning as a customer advocate.
• Proactive customer support to meet client outcomes through solution delivery.
• Continuous improvement of Microsoft cloud solutions deployed in assigned accounts.
• Voice of the Customer to secure necessary resources.
• Building strong relationships with clients and understanding their objectives.
• Promoting Quisitive solutions to drive revenue growth.
• Planning and roadmap support between clients and Quisitive teams.
• Providing feedback on service delivery, risks, and opportunities.
• Managing resources and escalating issues when necessary.
• Gathering and documenting business objectives and issues, creating reports.

Requirements:

• Proven experience in cross-functional teams, positive attitude, proactive personality, passion for exceeding expectations.
• Excellent client and internal relationship management.
• Strong customer service skills (patience, empathy, professionalism).
• Experience working with IT and business decision-makers.
• Ability to de-escalate sensitive situations and have difficult conversations.
• Excellent written/verbal communication and problem-solving skills.
• 5+ years of project, account, and/or customer management experience, with a history of meeting client growth targets.
• Solid understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.).
• Experience in the IT services/consulting industry.
• Obtain Microsoft technical certifications within three months.
• Ability to work in an Agile environment.
• Bachelor's degree or equivalent experience.

Preferred Qualifications:

• PMI-Project Management Professional or CAPM certification.
• Change management experience (Prosci).
• Microsoft certifications (AZ-900, AI-900, MS-900).
• Business analyst or pre-sales experience.
• Experience in Customer Success, subscription retention, and revenue growth.
• Experience in project, account, or solutions management within a Microsoft services organization.
• Management of Microsoft 365 or Azure projects.
• Certified Customer Success Manager (CCSM) certification (a plus).
• Experience with MS Dynamics, Power BI, and data reporting tools.
• Experience in budgeting, forecasting, and risk management.

Location Preferences: Austin, Dallas, Houston, San Antonio, Chicago, Phoenix, or Tampa

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