Full-Time Customer Success Manager

The Customer Success Manager will manage renewals and retention for assigned accounts.

Responsibilities include:

• Driving the post-sales journey (product adoption, expansion, advocacy, renewal).
• Managing a high-volume book of business (approximately 150 accounts) with accurate forecasting and account status in SFDC.
• Increasing customer retention via regular check-ins and business reviews.
• Monitoring account health for churn risk and developing mitigation strategies.
• Managing at-risk accounts and collaborating with internal teams.
• Presenting Revalize product value, addressing customer objections.
• Supporting customer nurture activities and campaigns with Marketing.
• Identifying up-sell/cross-sell opportunities and collaborating with Sales.

Requirements:

• 2-3 years experience in Customer Success, Account Management, or related field.
• Experience managing renewals and negotiations.
• Strong professional presence and excellent communication (verbal/written).
• Understanding customer business needs and product value.
• Proactive problem-solving skills.
• High organizational skills and attention to detail.

Preferred skills include:

• Successful track record managing customers and building relationships.
• Experience managing escalations.
• Ability to increase revenue.

Technology/SaaS/Software experience is a plus.

Education and Travel

• Bachelor's degree preferred
• Limited travel

What is the last date for applying to the job?

Which countries are accepted for this remote job?