Full-Time Customer Success Manager

Customer Success Manager

Who is Tenable? Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk.

Your Role: The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals. This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer health, retention, expansion and satisfaction. Leveraging a strong understanding of Tenable’s product suite, the Customer Success Manager delivers value-driven solutions, articulates product benefits, and ensures successful adoption and utilization.

Your Opportunity:

• Build and nurture trusted advisor relationships with assigned customers.
• Lead customers through the onboarding process.
• Meet or exceed renewal and expansion targets.
• Monitor customer health metrics and adoption trends.
• Conduct discovery conversations to identify customer goals, pain points, and success criteria.
• Develop and maintain a strong understanding of Tenable’s product suite.
• Collaborate cross-functionally with internal teams.
• Serve as the primary point of contact for account escalations.
• Determine the most effective strategies to engage customers and ensure retention.
• Evaluate and prioritize upsell and cross-sell opportunities.
• Decide on the appropriate actions to address risks and adoption challenges.

What You'll Need:

• BA/BS degree or equivalent work experience, with 5+ years in customer-facing roles, including 3+ years in account management, sales, or similar positions.
• Proven experience with SaaS solutions.
• Strong relationship management skills.
• Demonstrated success in meeting or exceeding renewal and expansion targets.
• Analytical mindset with experience leveraging customer data.
• Exceptional verbal and written communication skills.
• Proficiency with tools such as Salesforce.com and Google Suite.
• Strong organizational skills.
• Familiarity with customer success methodologies.
• Willingness to travel.
• Office presence in Staines, London.

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