Full-Time Customer Support Representative

At Roofr, we're obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products our customers truly need.

We created a CRM that connects sales tools, payments, material ordering, and more into a seamless platform.

We're growing and looking for motivated, customer-focused team members for our Customer Support team.

Customer Support Representative responsibilities:

• Deliver high-quality support via phone, email, and chat.
• Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions.
• Track and update support tickets.
• Develop and maintain product knowledge.
• Work closely with Sales, Customer Success, Implementation, and Product teams.
• Bring innovation and creativity to the role.

Required skills and experience:

• 1-3 years of customer support experience.
• Excellent communication and problem-solving skills.
• Experience interacting with a high volume of customers via email, chat, and calls.
• Experience in a fast-paced startup environment (a plus).
• Experience with Zendesk (a plus).

Company culture and benefits:

• Flexible time off
• Remote-first culture
• 80% employer-paid benefits
• RRSP/401k match
• Generous parental leave policy
• Weekly Friday paydays
• 2 retreats per year
• Learning and development opportunities
• Home office setup stipend
• Internet and phone allowance

Company values:

• Equality and inclusion

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