Full-Time Spotify Customer Service Expert

Ready to rock the customer service world? Here's your backstage pass to becoming a Spotify Support Superstar:

• Drop beats of wisdom via chat to our awesome users
• Become the go-to guru for "How to" and FAQ questions, turning confusion into crystal-clear melodies
• Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
• Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone

All support is non-voice – no phone calls, only chat.

Ready to join our chart-topping support team? Here's what you need to hit all the right notes:

• Polish language skills (C1 level) – fluent and clear in writing
• Based in Bulgaria (or ready to relocate)
• English proficiency (B2 or above) to collaborate in a global team
• A valid EU work permit
• Flexibility to groove on different shifts, including weekends (because music never sleeps!)
• Previous customer service experience is a plus
• A communication style smoother than a jazz saxophone solo
• A positive attitude that could cheer up even the grumpiest metalhead
• The ability to explain things simply and clearly – like a catchy hook
• A rockstar "can-do" mindset

This gig comes with perks:

• Long-term job security with a permanent contract
• Additional health insurance and life insurance
• 21 days of paid annual leave
• Food vouchers
• Clear career path within the company
• Work from home after initial training in our modern Sofia office
• Competitive salary
• World-class on-the-job training

More awesome extras:

• Fully digital employee services via eSignature
• Employee assistance program (incl. 24/7 psychological support)
• Discounts portal with 20+ exclusive offers
• Employee referral and rewards program
• Multisport card partially covered by the company
• Access to certification training and learning portals
• Regular team events, wellness initiatives & CSR activities
• Gifts for birth or adoption
• Global company know-how in a supportive, inclusive team

If you've got the language, the attitude, and the passion — we can't wait to hear your rhythm. Apply now and join the Spotify customer experience tour!

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