Full-Time Audience Relations Associate

POSITION OVERVIEW The Audience Relations Associate (customer service and event support) will play a vital role for TED's conference and NYC TED World Theater event attendees. You'll assist attendees with registration, compile audience analytics, and expertly handle all customer questions to provide a seamless experience during TED conferences and events. As a member of the Events Team, your contributions will help us grow our audience thoughtfully and enhance the conference/event experience.

RESPONSIBILITIES

• Provide world-class customer service to conference and event attendees via phone, email, and in-person.
• Escalate any sensitive issues and unusual requests as they arise.
• Manage attendee registrations, including troubleshooting, receiving and tracking large payments, creating reports, and updating database content.
• Lead onsite name badge production and distribution for conferences and events, including managing relevant inventory and supplies, as well as training and overseeing badge production staff.
• Assist with attendee and support staff check-in for in-person conferences.
• Lead registration for NYC TED World Theater Events and manage attendee check-in onsite.
• Work closely with Events team stakeholders in New York City to execute NYC TED World Theater events and provide general support (e.g., planning, setup, teardown, etc.).
• Create, manage, and reconcile the budget for name badges and supplies.
• Manage supply inventory across multiple locations and coordinate shipping as needed.
• Work closely with other departments (e.g., Brand Creative, Partnerships, and TED Initiatives) to produce relevant event materials and collaborate on guest registrations.

REQUIREMENTS

• Degree (preferred) or diploma in commerce, administration, communications, or similar discipline, or similar experience.
• 3-5 years of customer support experience, both in-person and online.
• Experience using CRMs to effectively manage customer data, communications, and customer support.
• Experience working in events or similar industry (e.g., theater, TV, etc.).
• Extensive knowledge of Google applications / Microsoft suite (especially Excel / Sheets).
• Tech-savvy, fast learner of new tools.
• Meticulous attention to detail.
• Able to perform repetitive tasks with consistency and accuracy.
• Ability to pivot and prioritize simultaneous projects based on urgency.
• Quantitative and qualitative analytical and problem-solving skills.
• Must be able to commute to the NYC office for meetings and events as well as travel internationally as needed.
• Mission-driven and committed to the power of ideas to change attitudes, lives, and ultimately, the world.

SALARY RANGE: $60,000 - $70,000

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