Full-Time Design Coordinator

WANTED - thinkers, builders, and dreamers

For over 15 years, ArcTouch has created lovable apps, websites, and connected experiences for world-class companies, leading brands, and innovative startups. See some of our work.

Since launching our first app in 2009, we’ve followed these core beliefs:

• Create lovable products, the perfect blend of something useful and delightful that forges meaningful connections with users.
• Be a lovable company, where amazing teams of diverse individuals collaborate every day to create something we can be proud of.

ArcTouch is a specialty studio that’s part of the award-winning AKQA Group.

If you're passionate about building lovable products, we want you to join us!

Role Expectations

As a Design Coordinator, you’ll report to our Design Leadership and play a critical role in leading people—not pixels. With 20+ designers across multiple projects, your focus will be mentoring, developing, and supporting the team while collaborating with senior leadership to ensure healthy, well-aligned teams.

People Management Responsibilities

• Conduct regular 1:1 meetings with team members to discuss career progression, delivery expectations, performance, and engagement.
• Guide team members in creating their career plans, helping them identify their skill gaps, and offering guidance on aligning their professional goals with the company's objectives.
• Create an inclusive environment where team members feel valued, heard, and free to express their thoughts and ideas.
• Assess individuals' performance regularly, identifying gaps, recognizing achievements, and guiding the team to meet business needs.
• Uphold ArcTouch's Culture and Leadership Principles, guiding team members to align with these values.
• Encourage team leads/design mentors to play a role in the coaching and skill development of their design team peers.

Recruitment Responsibilities

• Partner with our department leadership and PeopleOps team to recruit the very best people.
• Constantly assess the team's competencies and ensure you hire people to complement your current team, building the team you need to staff projects.
• Participate actively in the hiring process, providing valuable inputs to improve recruitment.
• Collaborate with the team leadership to ensure the team's capabilities meet business needs and align on hiring progress.
• Collaborate closely with the PeopleOps Team to ensure a smooth onboarding process for new hires, including assigning a Peer Buddy and overseeing technical and project onboarding.
• Identify and support internal opportunities for existing team members through regular talent reviews and coordination with leadership.

Business Responsibilities

• Support the successful delivery of projects.
• Focus on team health and delivery across multiple project pods, partnering with technical leadership on long-term resourcing and escalation support.
• Resource Allocation: Balance individuals and business goals to define project allocations, ensuring the teams have the necessary resources to deliver the best work.
• Regularly meet with internal stakeholders on a selection of projects to assess and bring actions to improve the team's value delivery, ensuring we meet and exceed client expectations.
• Identify and address knowledge gaps within the project teams, ensuring they’re adequately staffed and equipped to deliver high-quality work.

Technical Responsibilities

• While not responsible for design direction or strategy, support the department leadership by sharing valuable insights.
• Provide feedback based on project and team observations to help improve collaboration, execution, and quality across teams.

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