Full-Time Digital Product Manager

We are seeking a dynamic and experienced Digital Product Manager to lead and grow the roadmap for subscription software purchasing, with a focus on global leaders such as Adobe, Microsoft, and other SaaS providers. The role will entail driving discovery, aligning stakeholders, and measuring success on Softchoice.com’s self-serve experience (My Softchoice). This role will own the digital buying experience, ensuring customers have a seamless journey from discovery to purchase, while driving adoption, satisfaction, and revenue attainment via the digital channel.

What You'll Do:

• Marketplace Strategy & Growth: Lead and optimize the end-to-end subscription buying experience across the digital marketplace. Drive adoption, retention, and revenue growth.
• Vendor & Partner Management: Partner with vendor specialists to expand offerings and co-develop go-to-market strategies.
• Customer Engagement & Support: Serve as a customer-facing leader, responding to demo requests, resolving subscription-related issues, and ensuring marketplace usability.
• Technical & Data Integration: Collaborate with IT to manage and continuously improve data synchronization between vendor platforms and the Softchoice digital experience.
• Cross-Functional Collaboration: Collaborate tightly with IT, Operations, Sales, and Vendor Management to maintain marketplace health and alignment.

What You'll Need:

• 5-8 years of experience in digital commerce, SaaS marketplaces, or subscription management.
• Strong knowledge of software buying behaviors, SaaS licensing, and digital transformation initiatives.
• Proven experience in digital product management.
• Hands-on experience with technical integrations, particularly SAP and digital commerce platforms.
• Familiarity with AppDirect or similar subscription commerce platforms is highly preferred.

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