Full-Time Director, Agentic AI/Automation
Experian is hiring a remote Full-Time Director, Agentic AI/Automation. The career level for this job opening is Manager and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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Experian North America is scaling AI-driven Operational Excellence. We're looking for a hands-on engineering leader fluent in GenAI/agentic systems and legacy automation (RPA/low-code).
You will lead our Smart Automation & Delivery organization, promoting next-gen AI transformation while ensuring responsible evolution from traditional RPA toward agentic automation. You will reshape operations with AI, from legacy to intelligent automation.
Main Responsibilities:
- Create and Promote the Roadmap: Promote, educate, identify, prioritize and deliver high-impact automations.
- Build and Scale AI-Powered Automations: Architect and evolve a scalable agentic automation platform.
- Promote Engineering Excellence: Champion modern SDLC practices.
- Govern with Speed and Safety: Partner with Global CoEs, Legal, Compliance, and Security.
- Measure Outcomes: Track Return on investment, capacity creation, and adoption.
- Lead and Grow Talent: Coach a versatile global team. Foster a learning culture, mentor new leaders, and up-skill the team in GenAI/agentic and automation disciplines.
Education: Computer Science, Engineering or related bachelor's degree.
Engineering and leadership experience: 10+ years in software/automation engineering, including 5+ years leading delivery teams.
Technology expertise: Experience and proficiency with GenAI/agentic systems and enterprise automation (RPA/low-code).
Modern SDLC Know-How: Cloud-native (Azure/AWS), containerized development, APIs, CI/CD, IaC, automated testing, observability, and production support (SRE/SLA).
Track record: Shipping production solutions with measurable growth.
Collaborative mindset: Eagerness to contribute to a mission-driven team.
Bonus:
- Lean Six Sigma (Green/Black), Agile/Scrum/SAFe.
- Cloud (AWS/Azure) and RPA certifications (i.e. Automation Anywhere, UiPath, Power Platform).
- Experience rolling out enterprise copilots/assistants and change management for tooling adoption.
- Experience leading shared services/CoE models globally.