Full-Time Director, Inbound Product Management - AI Control Tower
ServiceNow is hiring a remote Full-Time Director, Inbound Product Management - AI Control Tower. The career level for this job opening is Manager and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
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At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. Our cloud-based platform and solutions deliver digital experiences that help people do their best work. We are on a mission to empower enterprises with next-generation AI solutions that streamline operations, enhance value, and drive measurable outcomes.
As we scale our AI offerings, we are seeking a visionary Director for our AI Control Tower team to lead the design, strategy, and execution of a robust value framework and experience that delivers real, quantifiable business impact.
ServiceNow is the AI platform for business transformation, enabling organizations to drive measurable AI outcomes through data-focused insights and intelligent automation.
In this role, you will help define and lead ServiceNow’s AI Control Tower - a centralized platform that monitors, measures, and optimizes the performance and ROI of AI deployments across the enterprise. You will guide cross-functional teams to ensure our AI solutions continuously deliver value to our customers.
Key Responsibilities:
- AI Performance & Impact Dashboard
- Conceptualize and maintain a centralized dashboard to measure key success metrics such as efficiency, productivity gains, and ROI.
- Provide data-focused insights that help stakeholders understand and track the value of AI investments.
- ROI & Value Measurement
- Develop generic, scalable methodologies for assessing the utilization and impact of AI applications.
- Efficiency & Optimization
- Establish performance benchmarks for various AI solutions, focusing on accuracy, speed, and reliability.
- Continuously refine models and processes to ensure AI-focused services operate at peak efficiency.
- Workforce Insights
- Provide clear visibility into how AI is transforming workforce productivity and enabling smarter resource allocation.
- Influence & Collaboration
- Work closely with Product, Engineering, and Customers to ensure alignment with business goals.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience: 12+ years in AI, logic, or data focused product management
Technical Acumen: Proven track record in building value frameworks, model management, data analytics, and performance optimization.
Deductive Skills: Deep understanding of key AI performance metrics, ROI measurement, and benchmarking.
Influence & Collaboration: Exceptional people management skills with experience leading cross-functional teams. Strong communicator capable of influencing senior stakeholders and driving alignment.
Customer Focus: Commitment to delivering measurable value to customers through user-centric design and data-focused insights.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!