Full-Time Director, Inbound Product Management - People Technology

• Own the Product Strategy for Employee Experience: Lead and collaborate with outbound Product Management team on the development and evolution of ServiceNow’s People Experience product & technical strategy.
• Infuse AI Into the Employee Experience: Identify and champion AI-driven use cases that meaningfully elevate the employee journey. Collaborate with engineering to bring intelligent capabilities.
• Bridge Technical Depth with Strategic Impact: Combine your architectural and engineering understanding with a sharp business mindset to prioritize investments, shape roadmaps, and define the “how” behind the “what.” Translate technical complexity into strategic clarity.
• Lead with a Customer-Centric Mindset: Build deep partnerships with global people stakeholders to understand pain points. Turn feedback and insights into solutions that deliver measurable value and set new industry standards for employee experience.
• Deliver at Scale: Design solutions that are global, configurable, and performance-optimized to meet the needs of employees today and in the future.
• Collaborate Cross-Functionally: Work hand-in-hand with outbound product management, UX, engineering, customer success, go to market, and executive stakeholders to bring high-impact employee capabilities to market—quickly and sustainably.

• Technical Product Leadership: 10+ years in product management or technical consulting for enterprise platforms. Proven experience driving product strategy and architecture at scale.
• Engineering or Architecture Background: Deep understanding of enterprise software engineering practices and SaaS architecture. Comfortable discussing technical design, API frameworks, data models, security, and performance at a detailed level.
• HR Technology Expertise: Familiarity with modern HR service delivery models, employee experience platforms, and employee-facing technologies
• AI/Automation Insight: Demonstrated experience designing and deploying AI-powered capabilities within enterprise products- especially involving large language models (LLMs), agentic systems, and intelligent automation frameworks.
• Customer-Facing Influence: Strong ability to engage with both technical stakeholders and leaders. Adept at translating complex problems into visionary solutions—and aligning executive audiences around the strategy.
• User-Centered Mindset: Committed to building delightful, intuitive experiences for end users. Advocates for employee needs and ensures they are front and center in product design and delivery.
• Data-Driven Decision Making: Proven ability to use data to inform product strategy, prioritize roadmaps, and measure success. Comfortable working with product analytics, experimentation frameworks, and employee experience metrics to drive continuous improvement and deliver measurable business outcomes.
• Excellent Communication & Storytelling: Able to clearly articulate product vision, tradeoffs, and value across diverse audiences—executive, technical, and customer-facing.
• Global Perspective: Experience designing or managing products at an enterprise level, across multiple geographies and industries. Willingness to travel up to 25% globally.

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