Full-Time Director of CRM & Retention
Careers With WM Partners' Portfolio Companies is hiring a remote Full-Time Director of CRM & Retention. The career level for this job opening is Manager and is accepting Worldwide based applicants remotely. Read complete job description before applying.
This job was posted 3 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Careers With WM Partners' Portfolio Companies
Job Title
Director of CRM & Retention
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Worldwide
Share
Job Details
ABOUT PRIMAL HARVEST
Primal Harvest is a leading holistic wellness brand dedicated to empowering individuals to take charge of their health and well-being through high-quality, natural products.
ABOUT THE ROLE
We are looking for a strategic yet hands-on Director of CRM & Retention to own lifecycle marketing and customer loyalty across multiple channels.
WHAT YOU WILL DO
- Customer Marketing Strategy: Lead the planning, development, and execution of CRM campaigns in partnership with the brand team.
- Post-Purchase Consumer Experience: Collaborate cross-functionally to design and implement a comprehensive post-purchase experience that adds value and enhances customer retention.
- Toolset Optimization for Customer Engagement: Manage and optimize customer engagement tools (e.g., ESP, Referral, Subscription) to drive meaningful customer interactions and results.
- Segmentation Strategy Development and Implementation: Develop and implement a thoughtful segmentation strategy by identifying key data points and deepening the understanding of customer behavior.
- Testing & Analysis for Continuous Improvement: Conduct tests and analyze the performance of CRM campaigns to continuously optimize tactics.
- Own the performance and operational success of CRM channels by managing their execution, optimization, scalability, testing, and reporting.
- Develop and implement tactical CRM initiatives to enhance customer experience across key touchpoints.
- Own and optimize the CRM tech stack, touchpoints, and e-commerce customer interactions by managing relationships with tech partners.
- Monitor, analyze, and report on CRM performance metrics, including testing results.
WHAT YOU BRING
- 7+ years of experience in CRM, retention marketing, or customer lifecycle management within a DTC (Direct-to-Consumer) brand
- Proven track record in multi-channel CRM execution (email, SMS, subscription touchpoints)
- Strong technical acumen with ESPs, cohort building, and data-driven customer segmentation
- Expertise in subscription models
- Proficiency in Klaviyo and experience with Shopify-based brands
- Excellent analytical skills, with a data-driven approach to testing and optimizing customer retention strategies
- Strong communication and leadership skills, with experience working cross-functionally
- Experience in fast-moving CPG preferred
- Hands-on operator mindset: thrives in a fast-paced, scrappy environment
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Director of CRM & Retention at Careers With WM Partners' Portfolio Companies is
27th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
Related Jobs You May Like
HubSpot Specialist
São Paulo, Brazil
2 days ago
Client Relations
Content Management
Data Migration
Insidea
Full-Time
Experienced
Panel Marketing Team Lead (Remote)
São Paulo, Brazil
3 days ago
Campaign Management
Data Analysis
Marketing Automation
M3USA
Full-Time
Manager
HubSpot Specialist
Bogotá, Colombia
3 days ago
Client Relations
Content Management
Data Migration
Insidea
Full-Time
Experienced
Marketing Automation Specialist (Marketo)
Mexico City, Mexico
4 days ago
Campaign Management
Data Analysis
Marketing Automation
QAD, Inc.
Full-Time
Experienced
Marketing Automation Specialist (Marketo)
Mexico City, Mexico
5 days ago
Campaign Management
Data Analysis
Marketing Automation
QAD, Inc.
Full-Time
Experienced
HubSpot Specialist
Denmark, Australia
1 week ago
Campaign Management
Client Relations
Data Migration
Insidea
Full-Time
Experienced
Sr Specialist, Salesforce Marketing Cloud - Remote
Phoenix, AZ
1 week ago
AmpScript
Data Analysis
Email Marketing
California Closets
Full-Time
Experienced
YEAR $95000 - $95000
CRM & Email Marketing Specialist
France, France
1 week ago
Automation
CRM
Email Marketing
NBCUniversal
Full-Time
Experienced
Sr Specialist, Salesforce Marketing Cloud - Remote
Phoenix, AZ
2 weeks ago
AmpScript
Automation Studio
Email Marketing
California Closets
Full-Time
Experienced
Lifecycle Marketing Manager
USA
2 weeks ago
CRM Marketing
Email Marketing
HubSpot
Straighterline
Full-Time
Manager
HubSpot Specialist
Medellín, Colombia
2 weeks ago
Client Relations
Content Management
Data Migration
Insidea
Full-Time
Experienced
Email Marketing Associate Strategist
Mexico City, Mexico
3 weeks ago
A/B Testing
Attentive
Copywriting
Jetfuel.agency
Full-Time
Experienced