Full-Time Director of Digital Technology - GRC
ServiceNow is hiring a remote Full-Time Director of Digital Technology - GRC. The career level for this job opening is Senior Manager and is accepting Milwaukee, Wisconsin based applicants remotely. Read complete job description before applying.
ServiceNow
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About Digital Technology: We’re not yesterday’s IT department, we’re Digital Technology. The world keeps changing, and so do we. We redefine what it means to be IT with a mindset focused on transformation, experience, AI-driven automation, innovation, and growth. We deliver delightful and secure experiences for our customers and employees. We love co-creating, using, and highlighting our own products to do it. We aim to make the world work better for our employees and customers.
About this role: The Director of Digital Technology GRC will develop and implement a comprehensive GRC program for the organization's IT environment.
Responsibilities:
- Develop and execute a strategic roadmap for advanced Technology & Security architecture, controls, and solutions across applications, networks, and cloud environments.
- Drive key Technology, Security, and Data compliance programs.
- Architect and deploy technical controls across emerging risk priorities (e.g., Third Party Risk and Resiliency).
- Partner closely with Legal, Privacy, and Data Security teams to develop GRC programs, ensuring adherence to requirements through ongoing monitoring and validation.
- Lead the design, implementation, and execution of ServiceNow’s Internal AI Governance program.
- Integrate GRC requirements into risk management and control programs.
- Act as a technical advisor to stakeholders, communicating complex issues and recommendations.
- Govern and enforce compliance through ongoing control testing, continuous controls monitoring, and automation.
Requirements:
- Experience with integrating AI into work processes, ideally using AI-powered tools, automating workflows, analyzing insights, or exploring AI's impact.
- 12+ years related experience, with 5+ years leadership in Technology Governance, Risk, and Compliance.
- Experience with Government and Regulated Markets mandates.
- Deep understanding of certification and attestation programs (e.g., SOX-404, EU AI Act, NIST AI RMF, NIST-CSF, ISO standards).
- Understanding of Federal compliance certifications (e.g., NIST 800-53, FedRAMP).
- Demonstrated ability to build scalable compliance systems and processes.
- Demonstrated ability to build and lead product development.
- Deep understanding of GRC principles and industry best practices.
- Self-motivated, self-directed, and able to thrive in a fast-paced environment.
- Ability to work across the organization to influence compliance efforts.
- Demonstrated ability to interface successfully with customers and engineering teams.
- Strong leadership, strategy, analytical, problem-solving, decision-making skills.
- Prior experience at a SaaS, PaaS, or IaaS Cloud company.
- Master's degree or related experience; certifications highly regarded.
- Willing to travel up to 20%.