Full-Time Director of Operations (Wholesale)

Join our innovative team as the leader of Wholesale Operations! This high-impact role offers the chance to drive operational excellence, manage a dedicated team, and contribute to our company’s growth. If you have strong skills in communication, operations, and purchasing, we’d love to hear from you!

Reporting to the CEO, the Director of Operations will work closely with various departments including Retail Sale, Product, Business Intelligence, and Accounting. You will serve as the primary point of contact for the Wholesale Division with our 3rd Party Logistics Division, Drexel 3PL, ensuring seamless inventory management and order fulfillment.

As a successful candidate, you will oversee: Wholesale Operations, Purchasing, 3PL relationship & oversight, Customer and Vendor Demand Planning & Forecasting, and Vendor Managed Inventory (VMI).

Team Responsibilities:

1. Forecasting:
   • Manage and maintain accurate, consistent forecasting processes.
   • Lead Customer and Vendor Planning Forecasting & Replenishment (CPFR) meetings.
   • Analyze sales team inputs regarding customer inventory requirements.
   • Present weekly inventory recommendations to senior management.
2. Purchasing/Procurement:
   • Develop and execute an effective procurement strategy.
   • Research and evaluate potential suppliers.
   • Negotiate pricing and delivery terms with external suppliers.
   • Issue and track purchase orders.
   • Review and approve invoices.
   • Oversee contract administration (excluding product vendors).
3. Drexel 3PL:
   • Represent the Wholesale Distribution business as a Drexel 3PL customer.
   • Oversee order allocation and monitor KPI’s.
   • Coordinate kitting and assembly for retail distribution projects.
   • Ensure compliance with customer and vendor guidelines.
   • Identify and initiate cost reduction opportunities.
   • Provide customer service to partners and stakeholders.
4. Business Intelligence and IT Collaboration:
   • Conduct account and market reviews with KPI’s, identifying best practices.
   • Collaborate on automating reporting and reconciliation initiatives.
   • Liaison with the VP of Business Intelligence & Planning to address EDI or API maintenance issues.
5. Inventory Control:
   • Manage SKU/brand lifecycles.
   • Coordinate with key stakeholders to track and implement customer/vendor stock balancing and RMAs.
   • Manage and track inbound inventory.
   • Ensure clear communication with internal staff.

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