Full-Time Director of Product Design & User Research

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members to our mission-driven, ambitious, and inclusive team.

What this role is about: We are looking for an innovative and strategic Director of Product Design & User Research to help drive our mission. Reporting to the Head of Product, you will play a pivotal role in shaping the experience of intuitive, AI-powered solutions that empower first responders and save lives.

What you’ll do:

• Lead a talented team of 2-3 direct reports.
• Work closely with cross-functional stakeholders.
• Create seamless, intelligent, and user-centered experiences.
• Build products that meet the highest standards of design, usability, and effectiveness.
• Lead user research initiatives.
• Translate research findings into actionable insights.
• Advocate for the user experience at every stage.
• Design and oversee intuitive web interfaces.
• Ensure designs meet usability, accessibility, and scalability standards.
• Lead design reviews and provide constructive feedback.
• Manage, mentor, and inspire team members.
• Set clear goals, provide feedback, and support professional growth.
• Work closely with Product Management, Engineering, and other stakeholders.
• Champion user-centric design principles.
• Communicate research findings and design decisions.
• Advocate for resources, timelines, and priorities.

What we’re looking for:

• 8+ years of experience in user research, product design, or related fields, with at least 3 years in a leadership role.
• Strong understanding of modern web design principles.
• Proven expertise in product design and research.
• Proven ability to manage and mentor a team.
• Exceptional verbal, written, and visual communication skills.
• Demonstrated success in working cross-functionally.
• Proficiency with research tools, design software (e.g., Figma, Adobe Creative Suite), and usability testing platforms.

What we offer:

• The chance to work with a passionate team.
• Competitive salary and benefits.
• Equity participation.
• Dynamic, flexible, and fun work environment.

Salary range: $200,000 - $220,000. This role is eligible for equity options.

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