Full-Time Director of Product Management, AI Platform

ServiceNow is transforming into the world’s leading AI-native enterprise platform company.

The Director of Product Management for the AI Platform will help lead this transformation — driving world-class product enablement and evangelism across the entire ServiceNow ecosystem.

What you get to do in this role:

• Direct the at-scale enablement within the ServiceNow ecosystem (internal, partner, and customer) around ServiceNow personas to drive adoption.
• Work with Inbound and Outbound Product Management leaders to synthesize ecosystem feedback and influence future product roadmap for the ServiceNow Platform.
• Work with stakeholders across ServiceNow to ensure successful launch of new products, features, and solutions related to the ServiceNow platform as part of ServiceNow’s go-to-market process.
• Create a standard approach for enablement across the ServiceNow ecosystem as it pertains to ServiceNow platform technologies and personas.
• Develop and direct content creation strategies to support the adoption of ServiceNow platform by interpreting and leveraging telemetry data (First Value Definition) to identify and address content gaps.
• Actively participate in the development of demo narratives related to personas to ensure alignment and consistency across ServiceNow Platform technologies and solutions.
• Build and manage a team of managers and individual contributors working towards the GTM and demo goals of the BU

Requirements:

• Bachelor’s degree (or equivalent experience)
• 8+ years of experience in business service process management/development/consulting
• 5+ years of experience in the implementation, use, and deployment of the ServiceNow platform
• 4+ years of experience in driving product sales and enablement
• 2+ years of experience in leading cross-functional, matrix organizations driving business goals
• Very strong written and oral communication skills
• Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers

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