Full-Time Director of Systems Engineering

About Intellum: We are a leader in corporate education technology, powering the world's largest and most successful learning programs. We're a remote-first company, valuing Curiosity, Creativity, Perseverance, and Kindness. We invest in our employees with personal development budgets and an annual retreat focused on human connection.

Summary: The Director of Systems Engineering leads a team ensuring the reliability, scalability, and security of Intellum's platform. They define the technical vision for system operations, monitoring, and automation, enhancing developer productivity. This role is hands-on, overseeing system architecture, technical strategy, and aligning engineering efforts with company objectives.

Responsibilities:

• Define and implement technical vision for platform operations, monitoring, and alerting, ensuring scalability, security, and alignment with growth strategy.
• Drive innovation and efficiency through automation, infrastructure as code, and optimized CI/CD pipelines.
• Oversee system design and architecture for scalability, security, and best cloud practices.
• Lead and mentor the Systems Engineering team, conducting performance assessments and fostering technical growth.
• Ensure high availability of critical systems through incident management and 24/7 support.
• Improve developer experience by enhancing tools and infrastructure.
• Establish and enforce coding, testing, and quality control standards.
• Manage the subdepartment budget, strategically allocating resources and tools.
• Collaborate with security, development, and sales teams for compliance, resource efficiency, and customer support.
• Define and track KPIs, proactively addressing improvement areas, and aligning technical efforts with organizational objectives.
• Stay current with industry trends through research and development, identifying opportunities for innovation.

Required Skills:

• 8+ years hands-on experience in engineering, DevOps, or SRE roles, building scalable, reliable, and secure systems.
• 5+ years leadership experience managing systems engineering teams.
• Proven expertise in system architecture, performance optimization, and security for complex SaaS environments.
• Proficiency in cloud computing (AWS/GCP), Linux administration, and infrastructure automation (Docker/Kubernetes, Terraform, CI/CD pipelines).
• Experience with incident response, troubleshooting, architecture, and design discussions.
• Strong programming skills (Ruby or Python).
• Excellent leadership, collaboration, and communication skills.
• Highly organized and detail-oriented with a data-driven approach.

Preferred Skills:

• Background in Learning Management Systems.
• Experience managing infrastructure across multiple cloud providers.
• Proficiency in Mac OS.
• Familiarity with security frameworks and compliance.

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