Full-Time Director, Product Design, Customer & Partner Experiences

• Work collaboratively with our Product teams to deliver great UX.
• Lead and manage 8-10 designers and/or managers.
• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology.
• Oversee a portfolio of products, while acting as a mentor & manager to subordinates.
• Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps.
• Lead user needs assessment, task analysis and develop user profiles.
• Develop usability plans.
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions.
• Oversee your team's work: detailed mockups and prototypes and behavior specifications.
• Ensure a consistent experience across the mobile and desktop platforms.
• Participate in the development and maintenance of the company Design system.
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms.
• Work closely with product management in UX ideation and innovation

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Enterprise product design experience.
• An inspiring portfolio representing the process you follow to build insanely great experiences.
• Demonstrated experience in defining and/or working with robust design systems.
• At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent.
• At least 3+ years of experience managing design teams.
• Expert with Sketch, Photoshop, or other design tools.
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools.
• Ability to understand and distill complex problems into clean solutions.
• Must have strong written and verbal English communication skills.
• Must have excellent teamwork, communication, and technical problem-solving skills.
• Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment.
• Must be able to travel up to 20% of the year.
• Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal.
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus.

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