Full-Time Director, Product Management

This is a fully remote role. As the Director of Contracting Product at Turquoise Health, you will play an integral leadership role on our Contracting Product team. You will be responsible for the vision and execution across our Clear Contracts product platform for payers, providers, and employers. The ideal candidate has experience with effective uses of AI and Machine Learning to improve SaaS platform functionality as well as experience in a startup environment, preferably with ownership of a product that manages disorganized documents, manipulates data, and/or creates financial models.

This position requires expertise in back-office healthcare and reimbursement processes. Qualified candidates bring a unique mix of B2B SaaS product leadership in a complex industry, an intense focus on users and eagerness to engage with them, a clear understanding of how to successfully incorporate AI technology into an otherwise archaic industry, and a degree of inventiveness and creativity that uplevels the entire team.

As Director, Contracting Product…
Most of the time, you’ll:

• Manage and mentor a team of Product Managers within our Contracting organization.
• Own the roadmap and ship features that are reliable, useful, and extensible across stakeholders—from provider reps to payer analysts.
• Create and continually evaluate business cases for features, modules, and products.
• Define and lead the product vision for our AI-enabled contracting infrastructure, in partnership with engineering, design, and subject matter experts.
• Design intuitive, scalable workflows that automate ingestion, structuring, reconciliation, and interpretation of contract terms and reimbursement logic.
• Apply your deep healthcare subject matter expertise to designing, developing and pressure-testing our approach to training LLMs.
• Collaborate with AI engineers to develop, test, and refine models that enhance contract understanding and surface financial insights.
• Perform quality assurance on the performance of AI within Clear Contracts to ensure the product delivers an accurate, seamless, informative UX and avoids the common pitfalls of AI creating more chaos than clarity.
• Ensure AI model performance and product UX meet a high bar for clarity, accuracy, and explainability.
• Drive adoption and learning, incorporating user feedback and behavioral data to iterate quickly and continuously improve contracting workflows.
• Become a go-to expert for the digital transformation and negotiation of healthcare contracting requirements for payers, providers, and employers

Some of the time, you’ll:

• Learn from our customers, the industry, and obsess over customer feedback to ultimately drive your product vision.
• Develop, execute, and communicate the vision and roadmap for the Clear Contracts product both internally and externally across various channels.
• Partner with cross-functional teams, including Legal, Finance, Sales, and Product, to ensure seamless contract execution and compliance.
• Build and maintain strong relationships with customers and partners, serving as the primary point of contact for contracting-related product discussions.
• Collaborate with healthcare reimbursement internal SMEs to ensure alignment between contracting terms and revenue realization.

What you bring to the role:

• 5+ years of experience in product management for B2B SaaS workflow tools (contracting, document management, and/or financial modeling software preferred).
• Deep Managed Care and revenue cycle subject matter expertise, powered by curiosity and interest in healthcare process improvement.
• Demonstrated experience managing a team and cross-functional relationships with engineering and design.
• Experience in an entrepreneurial-minded and fast-paced culture or organization with the ability to thrive in a dynamic startup environment with rapidly changing priorities.
• Strong aptitude for systems-level thinking.
• Proven track record of successfully owning and executing B2B product development initiatives with a specific focus on adding AI (advanced reasoning is a bonus) or machine learning features to a previously manual workflow or document repository.
• Exceptional negotiation and communication skills, with the ability to influence and build rapport with internal and external stakeholders.
• Fluency with legal and compliance requirements related to contracting in the healthcare or technology industry.
• Excellent written and verbal communication skills. You are just as comfortable speaking to health systems, payer, and employer benefits leadership as you are speaking internally in front of a department.
• Existing understanding of the backend functions of the healthcare industry is a plus, but not required
• Bachelor’s degree OR equivalent experience/knowledge. We are happy to work with strong candidates with non-traditional educational backgrounds.

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