Full-Time E-Learning & Membership Operations Specialist

Important: This is a full-time, fully focused role. We are not open to candidates splitting time with other jobs, contracts, or commitments during business hours.

About Us: We're an established e-learning and community membership company with thousands of members. Our team is passionate about supporting our customers and streamlining operations behind the scenes—and we're looking for a detail-obsessed professional to join us!

About the Role: As our E-Learning & Membership Operations Specialist, you'll play a pivotal role in customer service, course building, email marketing, and event coordination.

Key Responsibilities:

• Customer Service & Support: Manage member inquiries, troubleshoot issues, and ensure a seamless customer experience. Handle WooCommerce subscription management, WordPress memberships through ActiveCampaign and Email Marketing.
• Create and send emails (promotions, event invites, replays) via ActiveCampaign and MailChimp. We send frequent campaigns and expect precise scheduling across multiple platforms and segmented lists. Understand ActiveCampaign lists, custom fields, segmentation, and automations.
• Build and update LearnDash courses monthly, ensuring a polished and on-brand experience.
• Event Coordination & Operations: Schedule and support virtual events, manage presenter logistics, and post replays. Monitor and maintain smooth operations behind the scenes.

Who You Are:

• Tech-Savvy Operator – Proficient in WordPress memberships, WooCommerce, LearnDash, and ActiveCampaign (tags, automations, list management).
• Detail-Oriented Doer – You double-check everything before it goes live and take pride in accuracy. Your personal bar for what excellence looks like is high! You fully test emails being sent first to spot a broken URL, inconsistent formatting, catch anything else, and insist on fixing it.
• Customer-Focused – You love helping people and enjoy making their experience effortless.
• Self-Motivated & Reliable – You take remote work seriously, stay responsive (Slack, calls), and manage your time effectively during business hours.
• Team Player – Collaborative, proactive, and excited to contribute to company growth.

Requirements:

• 3+ years in membership site operations, email marketing (ActiveCampaign/MailChimp), and LearnDash course management.
• Strong understanding of WooCommerce subscriptions and customer service best practices.
• Located in the U.S., with a stable internet connection and a quiet, professional workspace.
• Must be fully available during standard business hours (no overlapping full-time jobs).
• Will to work the first two weeks at the start of January, May and September. These are black out dates for time off.

Please Avoid Applying If:

• You're juggling another job alongside this role.
• You lack reliable high-speed internet, a quiet workspace, or live outside the U.S.

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