Full-Time EDU Account Manager (SMB)

The Opportunity: Flywire seeks an EDU Account Manager (SMB) to execute strategies for improving and expanding client engagement, maximizing partnerships.

Key Responsibilities:

• Utilizes data to understand client profiles, needs, and goals.
• Ensures Flywire products/services support client success.
• Executes strategies to increase Flywire effectiveness on campus and resolve issues.
• Communicates with stakeholders via data-led campaigns and direct engagement.
• Has thorough understanding of Flywire products/services.
• Identifies additional ways Flywire can serve accounts.
• Partners with Sales to ensure clients understand potential benefits of additional products/services.
• Protects and grows existing accounts with scalable strategies.
• Identifies new revenue opportunities through existing products.
• Collaborates with Sales to close new product opportunities.
• Supports new client onboardings and new product deployments.
• Collaborates with Client Operations to resolve operational challenges.
• Represents Flywire in webinars and events.
• Contributes to team development with insights.
• Supports onboarding of new team members.
• Manages contract renewals.

Here's What We're Looking For:

• Bachelor's Degree (Business, Communications, or Marketing)
• 2+ years experience in client/customer relationship management, success, or support
• CEFR minimum level of C1 in English & French
• Strong written/verbal communication skills
• Emotional intelligence & change management skills
• Engaging, personable, & confident presenter
• Strong attention to detail, time management, and organizational skills
• Excellent interpersonal, analytical, and planning skills
• Problem-solving & project management skills
• Accountable, proactive, and persistent.
• Experience in sales/account management in Higher Education preferred
• Salesforce experience a plus
• Business proficiency in English and French

What We Offer:

• Competitive compensation
• Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Immersive Global Induction Program (Meet execs and global teams)
• Dynamic and global team
• Wellbeing Programs (mental health, wellness, activities)
• Competitive time off including volunteer and disconnect days
• Talent and development programs

Possible employment type: Full-time

Possible allowed location: Québec City, Canada

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