Full-Time Enterprise Account Coordinator

About the Role: Enterprise Account Coordinator (French-speaking)

Reports to: Manager, Enterprise Account Coordinators

Location: Remote (Eastern Time Zone preferred)

We’re searching for an Enterprise Account Coordinator to join our Enterprise Operations team. In this role, you’ll be the driving force behind ensuring new enterprise contracts—recurring shuttles, large-scale events, and more—kick off smoothly and stay on track.

You’ll manage client relationships, handle urgent requests, and oversee everything from on-site visits to vehicle tracking integrations.

Beyond client success, you’ll also build and maintain a network of strategic operators across North America, helping us deliver exceptional service at scale.

This is a fast-paced, high-visibility position. If you’re someone who thrives under pressure, loves staying organized, and is ready to travel and jump into action when needed, we’d love to meet you!

Responsibilities

• Set up all new Enterprise contracts for success (e.g., recurring shuttles and large/complex events), including:
• Ensuring all reservations and referrals are accurately entered into CR
• Integrating vehicle tracking on long-term shuttle services
• Conducting on-site visits to meet with the client and the bus operator to ensure a flawless start to services

• Manage client accounts on an ongoing basis to provide the highest level of client support for our most valuable clients including:
• Changes to scopes in service
• Insurance documentation
• Contract execution
• Billing and payments (send invoices and collect money)
• Technology and technical support (resync ELD trackers, work with Product to add new stops)
• Operator management (talking to owners & drivers)

Develop relationships with strategic suppliers across North America who service Enterprise contracts; source operators for additional service on your account portfolio.

Experience and Eligibility

• Open to travel, based in a location that is conducive to easy travel
• Availability after-hours and on weekends to address 1-2 years experience handling urgent requests, issues, and/or changes to service
• At least 1-2 years experience in a high-stress customer-facing environment
• Reliability, consistency, and demonstrated relentless work ethic
• Willing to be available for emergency situations outside of typical working schedule
• Ability to thrive in a fast-paced environment and maintain composure in high-pressure situations
• Superb organizational skills
• Fluency in French, preferred

What is the last date for applying to the job?

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